Guide
Rollout Managers
Rollout Managers
  • 👋Welcome to Rollouter
  • Setup
    • Custom Fields
      • Creating a Custom Field
    • Checklists
      • Conditional Checklists
      • Persistent Checklists
      • Creating a Checklist
    • Workflows
      • Creating a Workflow
    • Inventories
      • Creating an Inventory
      • Creating Clients
      • Importing Clients
    • Client Links
      • Advanced Client Links
  • Working with Clients
    • Client Detail View
      • Default & Custom Fields
      • Checklists
      • Attachments
      • History
      • Moving Clients
    • Finding Clients
    • Tasks
    • Delivery Sheet
    • Linking Clients
    • Client Groups
  • Rollout View
    • Calendar
    • Client Dashboard
    • Collaborators
  • Rollout Planning
    • Roadmap & Burndown
    • Appointments
    • Client Assignment
    • Working Days
  • Integrations
    • ServiceNow
      • Preparing your ServiceNow instance
      • Connecting Rollouter to your ServiceNow instance
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On this page
  • Creating Client Groups
  • Modifying Client Groups
  • Client Group Order
  • Other features accessing Client Groups
  1. Working with Clients

Client Groups

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Last updated 1 month ago

Client Groups are re-usable attributes that can be assigned to Clients within the same Rollout to create a freely adjustable grouping (e.g., by department, location, or device type) that has further implications for a range of other features.

Client Groups are a Rollout specific Feature and can be used only within the same Rollout.

They can be managed under Inventory -> Client Groups by users who are at least Rollout Manager.


Creating Client Groups

Client Groups can be created by using the Create Group button in the upper right corner.

In the Client Group creation slide-over, the user must define a name for the Group. Furthermore its possible to add a description and choose a color. The default color is indigo.

While not mandatory, it is advised to choose a unique color per Group. The color will be displayed in other Features that utilize the Client Group and is important in visualizing differences.


Modifying Client Groups

Existing Client Groups can modified by either directly utilizing the Groups edit button, or by using the Action button in the upper left corner after selecting one or several Client Groups.


Client Group Order

Client Groups are sorted descending in order of importance. By default, newly created Groups will appear on the very bottom of the list. The order can be adjusted by simply dragging Groups to the desired position in the table.

The Client Group order is important for a number of other features, as explained below.


Other features accessing Client Groups

The Client Groups Field behaves like a Multi-Select Custom Field, so its possible to select several Groups per Client.

If they are used however, it is possible to define the responsible Technician per Status per Client Group.

In the case of a Client being part of several Client Groups and these Groups being planned in the Client Assignment, the responsible Technician is determined by the Clients' highest Client Group.

In the Inventory Dashboard, Client Groups are used to display the Rollouts progess per Group and the overall distribution of Clients per Group.

Clients can be assigned Client Groups in the .

Client Groups are used in the , when scheduling for Client Groups is chosen. The Client will follow the schedule of its highest Client Group.

For setting up a , Client Groups are not required.

can be configured to only affect Clients with specified Client Groups. Here, the Client Group order has no effect.

utilize Client Groups as Checklist steps, enabling the User to make changes to the Client Groups through the Client Dashboard.

can be configured to only show Clients that are part of one - or several - Client Groups. Here, the Client Group order has no effect.

The will always display Client Groups in the General section.

Client Detail View
Roadmap
Client Assignment
Appointments
Checklists
Client Filters
Delivery Sheet